Aftermarket

Reliable and timely support services

Our Support Services are designed to find solutions to any issues you may have before they become problems.

Selecting the appropriate level of support for your organisation will ensure the quality, integrity and availability of your safety-critical ATC system.

Indra's Support Services include Technical Support, Corrective Maintenance and Lifecycle Management services designed to ensure the continuous operation of your ATM systems.

Some of the benefits of relying on our Support Services are: having priority access to Indra technical experts, reduced support costs and ensuring the continuous and efficient operation of your ATM systems during their expected lifetime.

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Systems as a Service

The most advanced and efficient support solutions

The System as a Service (SaaS) model has been extensively and successfully used in the IT business. It has succeeded in reducing the investment amounts traditionally spent on acquiring new systems and ensuring longer system life cycles at their optimal operational level through periodic upgrades.

Based on our experience providing those services, Indra offers automation system capabilities, communication services, navigation signal in space and surveillance data in control centers under an “As a Service" model with the highest availability levels required in the ATM-CNS business.

The SaaS model changes significantly the current approach to system delivery and maintenance in the ATM business, enabling our clients to enjoy a system in continuous evolution while transforming CAPEX into OPEX.

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Advisory & Consulting

ATM is facing a strong transformation phase, making the right decisions and mastering their implementation is more important than ever. In order to address this challenge, Indra provides end-to-end Advisory & Consulting services through ALG, a division specialized on consultancy, focused on helping our clients thrive in their business overcoming their business challenges.

Thanks to the Advisory & Consulting services, our clients unleash the whole potential of their business by defining their strategic master plans, optimizing operations, reducing costs, opening new markets, and, ultimately, making a real impact on their customers, maximising their offering value.

The specificities of ATM require a specialized consultancy that is capable of shifting from very technical deep knowledge to strong strategic vision of the sector, being flexible enough to accommodate to our clients’ needs. That is why Indra’s technical divisions and ALG work together in the most challenging ATM projects offering an end-to-end solution to our clients.

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Training

A wide variety of courses for different needs

ATM-CNS products are complex technological systems that require a remarkable investment from our clients (not only for acquiring the system but also for training their staff). However, as time goes by, some of the skills required to maintain and operate the systems may be lost, which leads to a less efficient use.

In order to address this, Indra offers a comprehensive list of training courses for the different systems, which can be delivered either at our facilities in Spain or at the client premises or even in a virtual model, which also includes some practical exercises.

Indra’s courses are designed to maximize safety in real-life operations by training technicians and users under the most critical and complex situations, and refreshing how to use those system functionalities that can bring significant efficiencies to the system operation and direct benefits to our clients’ businesses.

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